We want you to be satisfied with your purchase. Elementvapedeal offers 30-day hassle-free returns on eligible items. We do not offer direct exchanges. If you need a different item, you can return the original item for a refund and place a new order. This is often faster than waiting for an exchange to be processed.

Return window: 30 calendar days from the date you receive your order.

Return conditions: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which you received it. If the item is defective or damaged due to our error or a quality issue, please contact us and we will make it right.

Return shipping cost: We provide free returns for eligible items. There is no restocking fee and no reshipping fee. Depending on the situation, we may provide a prepaid return label. If a prepaid label is provided, please use it as instructed.

Return address:
Elementvapedeal
905 Julies Trl, Moore, OK 73160, United States

How to return an item:

  1. Contact us at info@elementvapedeal.my with your order number and the reason for the return.
  2. We will review your request and confirm whether the item is eligible.
  3. If eligible, we will provide return instructions, including how to obtain a return label if one is available for your situation.
  4. Pack the item securely in its original packaging.
  5. Ship the item to the return address above using the provided instructions.
  6. Once we receive the returned item, we will inspect it and process the refund.

Refund timing: After we receive your return, we process the refund within 1–2 business days. The refund is issued to the original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your statement.

Responsibility for return shipping:

  • If the return is due to customer remorse, such as ordering the wrong item or changing your mind, the return is still free under our current policy. We do not charge return shipping for remorse returns within the 30-day window.
  • If the return is due to a defective item, a quality issue, or an error on our part, we will cover the return shipping and process the refund after inspection.

We do not accept returns for items that have been used, damaged after delivery, or returned without original packaging, unless the issue is a defect or quality problem. If you are unsure whether your item qualifies, contact us before shipping it back.

If you have not received your refund after the stated time, please contact us with your order number and return tracking information, and we will check the status for you.

Last updated: September 18, 2026