Elementvapedeal respects your privacy. This policy explains what information we collect, why we collect it, and how we handle it when you visit elementvapedeal.my or place an order with us.
Information we collect:
- Name
- Email address
- Phone number
- Shipping address
- Payment information
- IP address
- Browsing history on our website
- Transaction records
- Device information
- Cookie data
How we use this information:
- Order processing and shipping: We use your name, email, phone number, shipping address, payment information, and transaction records to process and fulfill your order, send order confirmations, provide tracking updates, and handle delivery issues.
- Customer service and after-sales support: We use your contact information and order details to respond to questions, process returns or refunds, and resolve problems with your order.
- Website optimization and data analysis: We use IP address, browsing history, device information, and cookie data to understand how visitors use our site, improve page performance, and make the shopping experience more relevant.
Payment information: Payment details are processed through secure payment providers. We do not store full card numbers on our servers. The payment provider handles the transaction data according to its own security standards.
Cookies: We use cookies and similar technologies to keep your cart working, remember basic preferences, and understand site traffic. You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly if you do.
Sharing information: We do not sell your personal information. We may share information with service providers that help us operate the store, such as payment processors, shipping carriers, and analytics providers, but only to the extent needed to provide those services. We may also disclose information if required by law or to protect our rights.
Data retention: We keep order and transaction records as long as needed for business, legal, and tax purposes. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Your choices: You can contact us to ask about the personal information we hold about you, request corrections, or ask us to delete information that we are not required to keep. You can also unsubscribe from marketing emails if you have opted in to receive them.
Children’s privacy: Our website is not intended for children. We do not knowingly collect information from minors. If you believe a minor has provided information to us, please contact us so we can take appropriate action.
Changes to this policy: We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Last updated date.
If you have privacy-related questions, contact us at info@elementvapedeal.my or use the contact information on our Contact Us page.
Last updated: September 18, 2026