We have collected the questions customers ask us most often. If you do not find your answer here, please contact us using the information on our Contact Us page. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM (CT).
1. What does Elementvapedeal sell?
Elementvapedeal is an independent online retailer selling vaping products and related accessories, including devices, replacement pods, coils, e-liquids, and everyday accessories. We are not affiliated with, authorized by, or sponsored by any other vape brand, manufacturer, or retail chain. You can read more about our business on our About Us page.
2. Where do you ship?
We ship to addresses within the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. We also do not ship to P.O. boxes, APO/FPO addresses, or international destinations.
3. How much does shipping cost?
Shipping is free within the contiguous 48 United States. There is no minimum order requirement for free shipping. We do not charge shipping fees for qualifying addresses.
4. How long will my order take to arrive?
Orders placed before 2:00 PM Central Time (CT) on a business day are typically processed the same day. Processing takes 1–2 business days, and shipping takes 3–5 business days. The total estimated delivery time is 4–7 business days after order placement. This is an estimate, not a guaranteed delivery date. Weather, peak season, carrier delays, or unforeseen events may occasionally affect delivery. You can find the full breakdown in our Shipping Policy.
5. When is the order cut-off time?
The cut-off time is 2:00 PM Central Time (CT), Monday – Friday. Orders placed after this time, or on weekends or holidays, are processed on the next business day. This cut-off gives our team enough time to prepare orders for carrier pickup.
6. Which carrier will deliver my order?
We use established carriers and select the most suitable service based on the destination state. The carrier may vary depending on your delivery address. If you need to know which carrier is handling your shipment, contact us with your order number and we will check for you.
7. How can I track my order?
Once your order ships, we send tracking information to the email address provided at checkout. You can use that tracking number on the carrier’s website to follow your package. If tracking does not update within a reasonable time, contact us and we will look into it.
8. What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All transactions are processed in U.S. dollars through a secure SSL encrypted connection. You can find more details in our Payment Methods page.
9. Do you charge sales tax?
No. We do not collect sales tax on orders. The prices shown on the website and at checkout do not include tax because we do not charge tax. If your state or local jurisdiction requires you to report and pay tax on your own, that is your responsibility.
10. Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, contact us as soon as possible at info@elementvapedeal.my with your order number. We will do our best to help, but once an order has entered processing or has shipped, it may not be possible to change or cancel it. In that case, you can use our return process after receiving the item.
11. What is your return policy?
We offer 30-day hassle-free returns on eligible items. The return window is 30 calendar days from the date you receive your order. Items must be unused, in their original packaging, and in the same condition in which you received them. Returns are free, with no restocking fee and no reshipping fee. You can read the full steps in our Return & Refund Policy.
12. Do you offer exchanges?
No. We do not offer direct exchanges. If you need a different item, you can return the original item for a refund and place a new order. This is often faster than waiting for an exchange to be processed.
13. How do I start a return?
Contact us at info@elementvapedeal.my with your order number and the reason for the return. We will review your request and confirm whether the item is eligible. If it is, we will provide return instructions, including how to obtain a return label if one is available for your situation. Pack the item securely in its original packaging and ship it to the return address we provide. The return address is Elementvapedeal, 905 Julies Trl, Moore, OK 73160, United States.
14. Who pays for return shipping?
Returns are free under our current policy. We do not charge return shipping for remorse returns within the 30-day window, such as ordering the wrong item or changing your mind. If the return is due to a defective item, a quality issue, or an error on our part, we cover the return shipping and process the refund after inspection.
15. How long does a refund take?
After we receive your return, we process the refund within 1–2 business days. The refund is issued to the original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your statement.
16. What information do you collect about me?
We collect name, email address, phone number, shipping address, payment information, IP address, browsing history on our website, transaction records, device information, and cookie data. We use this information for order processing and shipping, customer service and after-sales support, and website optimization and data analysis. Full details are in our Privacy Policy.
17. Do you sell my personal information?
No. We do not sell your personal information. We may share information with service providers that help us operate the store, such as payment processors, shipping carriers, and analytics providers, but only to the extent needed to provide those services. We may also disclose information if required by law or to protect our rights.
18. How can I contact Elementvapedeal?
You can reach us by email at info@elementvapedeal.my, by phone at +1 405-219-4568, or by using the contact form at the bottom of our Contact Us page. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM (CT). We aim to respond within one business day, although responses may take longer during weekends, holidays, or periods of unusually high volume.
19. Do you have social media or other contact channels?
No. We do not provide support through social media, third-party marketplaces, or outside messaging apps. All official communication is handled through the email address, phone number, and contact form listed on our Contact Us page. This helps us keep your order information secure and ensures that you are speaking with our actual support team.
20. Are your products intended for minors?
No. Our website is not intended for children, and we do not sell to minors. We expect customers to confirm that they are of legal age to purchase vaping products in their state. We do not knowingly collect information from minors. If you believe a minor has provided information to us, please contact us so we can take appropriate action.
21. Can I use your website if I do not agree with your policies?
By using elementvapedeal.my, you agree to our Terms of Service. If you do not agree with these terms, please do not use the site. Our policies are posted so you can review them before placing an order.
22. Will my delivery date be guaranteed?
No. Delivery times are estimates provided by the carrier and are not guaranteed. Weather, peak season, carrier delays, or unforeseen events may occasionally affect delivery. We will help you resolve delivery problems within our service hours, but we cannot guarantee a specific delivery date.
23. What if my package is marked as delivered but I cannot find it?
Please check around your delivery address and with neighbors before contacting us. If the package still cannot be found, contact us and we will work with the carrier to investigate. We cannot guarantee delivery times, but we will help you resolve delivery problems within our service hours.
24. Do you ship internationally?
No. We do not ship to international destinations. We ship to the contiguous 48 United States only.
25. Do you ship to P.O. boxes or APO/FPO addresses?
No. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.
26. Can I place an order without creating an account?
Yes. You do not need to create an account to place an order. If you do create an account, you are responsible for keeping your login information secure and for all activity under your account.
27. Are the product descriptions on your website complete?
We aim to describe products accurately, but product descriptions are for general information and may not cover every detail. If you have a specific question about a product before ordering, contact us and we will help you confirm the details.
28. What currency do you use?
All prices and transactions on elementvapedeal.my are in U.S. dollars. We do not display or settle orders in any other currency.
29. Do you charge hidden fees?
No. We do not charge hidden fees at checkout. The amount you see at the final checkout stage is the amount you are expected to pay for the products and any applicable shipping charges. We do not add taxes or other surprise charges after you place your order.
30. Where can I read your full policies?
Our full policies are posted on this website: About Us, Contact Us, Payment Methods, Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service. These pages are written to match each other, so you can rely on the same business name, address, phone number, and service hours across all of them.
Last updated: September 18, 2026